Terms and Conditions for Removals Catford

These Terms and Conditions set out the basis on which our removal services are provided. They apply to domestic and commercial customers who book a removal service in Catford, a house move, or any related transport, loading, unloading, packing, or storage arrangement supplied by us. By confirming a booking, you agree to be bound by these terms, which are designed to create a clear understanding of your rights, obligations, and our responsibilities.

In these Terms, references to “we”, “us”, and “our” mean the removals provider, and references to “you” or “your” mean the customer placing the booking. These conditions should be read together with any written quotation, inventory, booking confirmation, or service specification. If there is any inconsistency, the written quotation or booking confirmation will take priority for the particular job, unless otherwise required by law.

Removals Catford services may include standard loading and unloading, furniture handling, dismantling and reassembly, packing assistance, and transport of household or business items. However, unless expressly agreed in writing, we do not provide specialist services for hazardous goods, high-value items requiring bespoke insurance, or items that require licenses, permits, or regulated handling. Any such requirements must be disclosed before the booking is accepted.

All estimates are based on the information you provide at the time of enquiry. You must ensure that all relevant details are accurate and complete, including property access, volume of goods, parking restrictions, lift availability, stair access, fragile items, and any timing constraints. If the information changes, we may revise the quotation, the service plan, or the price.

Quotations may be given as fixed prices or as hourly rates, depending on the nature of the move. A fixed price is based on the agreed scope of work and the assumptions stated at the time of booking. An hourly rate may be used where the volume or complexity of the work cannot be fully determined in advance. Any additional charges will be explained where possible before they are incurred.

We reserve the right to refuse or alter a booking if the work requested is unsafe, unlawful, beyond our operational capacity, or materially different from the original description. For example, if access is significantly more difficult than stated, if the load contains prohibited items, or if the move requires extra labour or vehicles, we may amend the service terms or request an updated quotation. This helps ensure the move is completed safely and fairly.

Bookings are only confirmed once we have received your acceptance of the quotation and, where applicable, any required deposit or advance payment. Confirmation may be made by email, online form, or other written method that clearly records your agreement. Until confirmation is issued, the date and time requested are not guaranteed.

You are responsible for checking that all booking information is correct before confirming. This includes names, addresses, access details, item lists, and the service date. If you ask us to make changes after confirmation, we will try to accommodate them, but we cannot guarantee availability. Changes may affect the price, staffing, vehicle size, or schedule.

On the day of the service, you or an authorised adult representative must be present, unless we have agreed otherwise in writing. You must ensure that keys, access codes, parking permissions, and any other arrangements needed for safe and timely work are ready in advance. Delays caused by incomplete access arrangements may result in additional charges. Please make sure paths, entrances, and rooms are reasonably clear before the crew arrives.

Payment terms will be confirmed in your quotation or booking confirmation. Unless otherwise agreed, full payment is due on completion of the service, or earlier where a deposit, part-payment, or prepayment has been requested. We may require a deposit to secure a booking, particularly for larger removals, weekend work, or jobs involving specialist planning.

We accept the payment methods stated at the time of booking. If a card payment, bank transfer, or other method is declined, delayed, or reversed, you remain responsible for settling the outstanding balance. Any bank fees, chargeback costs, or collection expenses arising from failed payments may be added to the amount due, to the extent permitted by law.

Additional charges may apply where the service differs from the original quotation. These may include waiting time, extra labour, long carries, difficult access, parking or toll charges, re-delivery, storage, or disposal costs. Where possible, we will notify you of any likely extras before proceeding. Removal services in Catford are priced on the basis of honest and accurate information, and changes to that information may affect the final invoice.

Unless otherwise stated, quoted prices are exclusive of VAT and other applicable taxes. If VAT applies, it will be shown separately on the invoice. Prices may also vary because of fuel costs, seasonal demand, changes in scope, or legal requirements. Any variation will be communicated in a reasonable and transparent manner.

If you fail to pay sums due, we may suspend delivery of goods, withhold completion of the service, or take lawful steps to recover the debt. Title to any goods in our possession is not transferred by the booking itself, and any rights we have under law, including the right to retain goods where permitted, remain unaffected by these Terms.

All charges are calculated in good faith and in line with the service requested. If a dispute arises about an invoice, you must tell us promptly and provide clear reasons for the query. Undisputed amounts should be paid on time, even if another part of the invoice is being questioned.

You may cancel or reschedule your booking by giving notice in writing. The amount of any cancellation fee will depend on the notice period, the size of the job, and whether we have already allocated vehicles, staff, or other resources. For larger or more complex removals, the cancellation fee may be higher because preparation costs are greater.

If you cancel after we have started preparing for the service, after crews have been allocated, or after vehicles have been dispatched, we may charge a reasonable cancellation amount to recover losses and unused planning time. If the job is cancelled on arrival or if access is not available, you may be charged as if the service had been attempted, including any call-out or waiting costs.

We may also need to reschedule due to weather, traffic disruption, vehicle failure, staff illness, safety concerns, or events beyond our reasonable control. In such cases, we will aim to offer an alternative time as soon as practical. We are not liable for indirect losses caused by unavoidable scheduling changes, provided we use reasonable efforts to minimise disruption.

If you are moving on a deadline, you must tell us in advance. We will try to plan accordingly, but we do not guarantee completion by a particular time unless this has been expressly agreed in writing. Time estimates are based on typical conditions and may vary depending on volume, access, traffic, and the pace at which items are prepared for loading.

Where delays are caused by you, your representatives, your contractors, or incomplete arrangements at the collection or delivery address, we may charge for waiting time or additional attendance. This includes situations where keys are missing, a lift is unavailable, access is blocked, or items are not ready to move. Clear coordination is essential for a smooth removal service.

If you wish to change the destination address, delivery order, or date after the vehicle has been loaded, we may treat this as a new instruction and charge accordingly. Any amendment must be agreed by us in advance and may depend on vehicle route, timing, and the availability of staff.

We will take reasonable care of your belongings while they are in our possession. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for damage arising from ordinary wear and tear, pre-existing defects, poor packing by the customer, or items that were inherently fragile or unstable.

You are responsible for ensuring that goods are adequately packed unless packing has been expressly included in the service. If you pack items yourself, you accept the risk that insufficient protection may lead to breakage, scratches, leaks, or other damage. We do not accept responsibility for damage to items that are inadequately packed or for hidden defects that become apparent during movement.

Where we handle furniture dismantling or reassembly, we will exercise reasonable care, but we cannot guarantee that every item can be dismantled without risk. Some fittings, particle-board materials, antique items, and custom-built goods may be vulnerable. We may refuse to dismantle or reassemble items if doing so would be unsafe or likely to cause damage.

Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service. You may be asked to provide evidence, photographs, receipts, or an inventory to support the claim. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any remedy available.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit, missed appointments, emotional distress, or business interruption. Our total liability for any one claim will not exceed the value of the relevant service or any stated insurance limit, whichever is lower, except where a different limit is required by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights as a consumer are unaffected.

If the service includes removal of unwanted items, packaging waste, or disposal of materials, we will only handle waste in accordance with applicable UK waste laws and duty of care obligations. We may require you to identify waste items clearly so they can be sorted, transported, and disposed of correctly. You must not include prohibited, hazardous, or contaminated materials unless we have expressly agreed and are legally able to handle them.

Waste transfer may require documentation, and you agree to cooperate with any reasonable requests relating to descriptions, quantities, or classifications of waste. You remain responsible for declaring whether any item is electrical, chemical, sharp, contaminated, or otherwise regulated. If you misdescribe waste or conceal restricted materials, you may be liable for any resulting fines, costs, clean-up expenses, or regulatory action.

We will use licensed carriers or authorised disposal channels where required by law. Reusable items may be separated from waste where this is permitted and practical. Unless the service expressly includes recycling or donation arrangements, we do not guarantee that any item will be reused, repaired, or diverted from disposal. All waste handling is subject to operational and legal constraints.

We may refuse to remove items that present a safety risk, contamination risk, infestation risk, or legal compliance issue. This includes asbestos, clinical waste, gas canisters, solvents, fuels, or other regulated substances unless we have specifically agreed in advance and have the necessary permissions and facilities. If an unlawful item is discovered during the job, we may stop work immediately.

You must ensure that no dangerous goods are mixed with ordinary household or office items unless disclosed beforehand. If such materials are found unexpectedly, any extra time, specialist handling, or disposal costs may be charged to you. Where required, we may report improper waste presentation to the relevant authorities, as part of our legal obligations.

Where waste removal is provided as an additional service, it does not create an obligation on us to clear all waste from a site unless this has been clearly agreed. The scope will be limited to the items identified in the booking, quotation, or inventory, and any extras must be authorised before they are taken away.

These Terms form the entire agreement between you and us in relation to the services supplied, except for any statements expressly included in a written quotation or confirmation. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in force. Any failure by us to enforce a term immediately does not waive our right to do so later.

We may update these Terms from time to time to reflect changes in our operations, legal obligations, or industry practice. The version that applies to your booking is the version in force at the time of confirmation unless a later change is required by law or agreed in writing. You should retain a copy of the terms that apply to your move for reference.

Each customer must be properly authorised to book the service, accept the quotation, and make decisions about the goods involved. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that you will be responsible for any instructions given on their behalf. Removal services are often time-sensitive, so clear authority is essential.

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer resident elsewhere in the UK, any mandatory legal rights available to you under applicable law remain protected.

Nothing in these Terms affects your statutory rights or any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts regulations where applicable, or other relevant legislation. Our aim is to provide a fair and lawful removals service that is transparent from booking through to completion. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions.