Terms and Conditions for Removals Catford
These terms and conditions set out the basis on which our removals service is provided in the UK. They apply to domestic and commercial moves, part-load relocations, furniture transport, packing support, and related moving services offered under the Removals Catford name. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding, as they explain the booking process, payment arrangements, cancellation rights, liability limits, waste handling responsibilities, and the law that governs the agreement.
For the purposes of these terms, references to “we”, “us”, and “our” mean the removals provider, and references to “you” and “your” mean the customer, business, tenant, landlord, or authorised representative requesting the service. These terms are designed to be fair, transparent, and practical. They do not remove any rights you may have under UK consumer law where such rights cannot be excluded or restricted. Where a booking is made on behalf of another person, the person placing the booking confirms they have authority to accept these terms on that person’s behalf.
A removal service may involve the movement of household goods, office items, furniture, boxes, and other lawful possessions from one address to another, or to a storage location, recycling point, or other agreed destination. It may also include dismantling and reassembly, loading and unloading, and the supply of packing materials if agreed in advance. However, the exact scope of any Catford removals job depends on the written quote, survey, or booking confirmation. Any service not expressly included may attract additional charges or may be refused if it falls outside our operational or safety limits.
Booking Process
All bookings are subject to availability and acceptance by us. A request for an estimate, quotation, or proposed moving date does not create a binding contract until we have confirmed acceptance. In most cases, a booking will be formed once the customer has accepted our quote, provided the requested information, and paid any required deposit or booking fee. The customer must ensure that all information supplied at the booking stage is complete and accurate, including pickup and delivery addresses, access conditions, parking restrictions, the volume and nature of items, and any special handling requirements.
We may issue an estimate based on limited information or a survey. If the actual service differs from the details originally provided, we may revise the price, timing, vehicle size, crew size, or service method accordingly. For example, if a removals Catford job involves unusually heavy items, limited access, long carry distances, stair-only access, or additional labour, we may need to adjust the quoted price. Any material changes should be communicated as soon as reasonably possible. Where a customer fails to disclose relevant information and this causes delay, extra labour, or additional vehicle costs, those costs may be charged to the customer.
We reserve the right to decline, suspend, or cancel a booking where carrying out the work would be unsafe, unlawful, unreasonably difficult, or materially different from the original scope. This includes situations involving dangerous goods, prohibited waste, pests, bodily fluids, unstable furniture, unmade access arrangements, or behaviour that puts staff or property at risk. If a survey is carried out before the move, that survey forms part of the booking basis, but it is not a guarantee that every item can be moved unless it remains suitable at the time of service.
Payments
Unless otherwise agreed in writing, payment terms are set out in the quote or invoice. We may require a deposit, advance payment, staged payment, or full payment before the move begins. Any deposit is usually non-refundable except where cancellation rights apply under these terms or where we are unable to provide the service. Balance payments may be due on the day of the move before unloading, upon completion, or by invoice within the stated payment period. We accept payment methods specified at the time of booking, and the customer is responsible for ensuring that funds are available and transferred on time.
Where payment is overdue, we may charge reasonable interest and recovery costs to the extent permitted by law. We may also suspend further services, refuse future bookings, or retain goods in transit or in storage where lawful to do so until outstanding sums are settled. If a card payment is reversed, declined, or subject to a chargeback without valid reason, the customer must reimburse any associated bank or administrative costs. Prices are normally quoted exclusive of unusual waiting time, congestion, parking fines caused by inadequate arrangements, extra insurance requested by the customer, and other third-party charges unless expressly stated otherwise.
Our prices may vary where there is a significant change to the original instruction, including changes to the number of rooms, volume of items, access conditions, moving date, or service duration. We will always aim to explain any variation clearly. If the move is delayed because the customer is not ready at the agreed time, or because access is blocked, keys are unavailable, or the premises are not safe to load, waiting time or abortive attendance fees may apply. For a house removals service, prompt readiness is essential to avoid extra expense.
Cancellations and Rescheduling
You may cancel or reschedule your booking by giving us notice in writing or by another agreed method. The amount payable, if any, depends on when the cancellation occurs and whether resources have already been committed. If you cancel well in advance, any deposit may be refunded subject to administrative costs where allowed. If you cancel close to the moving date, particularly after vehicles, staff, parking permits, or subcontractors have been arranged, a larger cancellation charge may apply to cover our losses. The closer the cancellation is to the scheduled time, the more likely a reasonable fee will be charged.
If you are a consumer and you booked at a distance or off-premises, you may have statutory cancellation rights under the Consumer Contracts Regulations 2013, subject to the nature of the service and any request that we begin work within the cancellation period. Where you expressly ask us to start the service during the cooling-off period, you may still lose the right to cancel once the service has been fully performed, or you may be required to pay for work already carried out. These rights do not apply in the same way to all business-to-business bookings, and nothing in these terms limits mandatory consumer rights.
We may cancel or reschedule a booking if circumstances beyond our reasonable control make performance impossible or unsafe, or if you fail to cooperate with reasonable pre-move requirements. This includes non-payment, serious misrepresentation, inaccessible premises, unsafe loading conditions, or failure to obtain permission from landlords, building management, or parking authorities where needed. In such cases, we will try to offer a new date where possible, but we are not liable for consequential losses unless the law requires otherwise. Any refund due will be calculated after deducting reasonable costs already incurred.
Liability
We will take reasonable care when handling your belongings and property. However, removal work carries inherent risk, and not all loss or damage can be avoided. Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing defects, ordinary wear and tear, hidden structural weakness, items packed by the customer unless we have agreed to pack them, or damage arising from inadequate packaging, overfilled boxes, or improper labelling supplied by you. We are also not liable for loss caused by unavoidable events outside our control.
Where we are responsible for damage to an item, our liability may be limited to the reasonable repair cost, replacement cost, or declared value, whichever is lower and appropriate in the circumstances. For particularly valuable, fragile, irreplaceable, or high-risk items such as antiques, artwork, specialist electronics, glass, or jewellery, you must tell us in advance so we can decide whether enhanced handling, separate terms, or additional insurance is needed. If you do not disclose such items, we may decline responsibility to the extent permitted by law.
We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Subject to that, we are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of use, missed appointments, or emotional distress. Any claim for damage or shortage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery. The customer should keep packaging, photographs, and a record of affected items to support the claim.
Customer Responsibilities
The customer must ensure that the property, goods, and access routes are ready for the move at the agreed time. This includes securing parking arrangements where necessary, providing accurate entry instructions, arranging building access, and ensuring that all items are safely packed unless we have agreed to pack them. You must also remove or protect items that are not to be moved, disconnect appliances only if qualified to do so, and advise us in advance of any awkward, fragile, or unusually heavy objects. If the service is delayed because these responsibilities are not met, extra charges may apply.
You are responsible for making sure that nothing being moved contains unlawful, dangerous, or restricted materials. Items such as gas cylinders, flammable liquids, solvents, paint thinners, fireworks, explosives, biohazards, and certain batteries may not be accepted. If such items are discovered during loading, we may refuse to move them, stop the job, or safely isolate them at your cost if permitted by law. You should also ensure that children, pets, and other uninvolved persons are kept clear of the working area for health and safety reasons.
Where we agree to dismantle, reassemble, or disconnect items, we will do so with reasonable care, but we cannot guarantee the same condition or function as before if the item is old, poorly assembled, corroded, or structurally weak. The customer should keep any screws, fixings, assembly instructions, or special tools that may be needed. If you ask us to move items that are already damaged or unstable, you do so at your own risk unless we have expressly agreed otherwise in writing.
Waste Regulations and Disposal
If our service includes removal of unwanted items, packaging, or other waste, both parties must comply with UK waste legislation, including the duty of care and requirements relating to lawful transfer, transport, and disposal. We may only remove waste that we are authorised and equipped to handle. Waste must be described accurately, and we may ask for details of the type, quantity, and condition of items before agreeing to collect them. We may refuse any waste that appears hazardous, contaminated, unidentified, or unsuitable for removal under our licensing or operational arrangements.
The customer remains responsible for ensuring that any waste transfer is lawful and that no prohibited materials are placed among general household or office waste. Where required, we may provide a waste transfer note or similar record, and the customer must check that the description is accurate before signing or accepting it. You must not use our removals and disposal service to dispose of items illegally, fly-tip, or evade local authority waste rules. If we reasonably suspect misuse, we may refuse collection and report the matter to the appropriate authorities where required by law.
We may transport reusable items, recyclable materials, or controlled waste only to authorised destinations. If a customer requests disposal of confidential items, documents, or electronic equipment, it is the customer’s responsibility to ensure data is securely erased and that any special disposal requirements are disclosed in advance. We are not liable for data breaches arising from items that were not suitably prepared for disposal by the customer. Where waste disposal charges are separate from the removals fee, those charges will be shown clearly in the quotation or invoice.
Delays, Access, and Force Majeure
We will use reasonable efforts to arrive within the agreed time window, but moving work can be affected by traffic, weather, vehicle issues, loading delays, road closures, building restrictions, and unforeseen events. Time estimates are therefore approximate unless expressly guaranteed in writing. If delays occur for reasons outside our control, we will work with you to complete the job as soon as practical. We are not liable for delay-related loss unless the delay results from our proven negligence and is not otherwise excluded by law.
We shall not be in breach of these terms if performance is prevented or delayed by events beyond our reasonable control, including severe weather, fire, flood, accident, industrial action, public emergency, strike, power failure, restrictions imposed by authorities, or sudden unavailability of key personnel or vehicles. In such cases, we may postpone the booking, alter the route, adjust the timing, or cancel the service with a refund of amounts paid for work not carried out, after deducting costs already reasonably incurred. This clause does not affect rights that cannot lawfully be excluded.
Any request for a specific delivery sequence, time-critical handover, or coordinated access with third parties must be made in advance and confirmed by us in writing. We will not accept responsibility for missed completions, lease penalties, storage charges, or similar losses unless we have expressly agreed in writing to a guaranteed timetable and failed to meet it due to our fault. For all removals services, practical flexibility is often necessary to complete work safely and lawfully.
Insurance and Claims
We maintain insurance cover consistent with the nature of the services we provide, but insurance does not automatically cover every item or every type of loss. If you require cover above standard limits, or if you have unusually valuable possessions, you must tell us before the move so that we can advise whether additional arrangements are available. The existence of insurance should not be taken as a promise that all claims will succeed; claims remain subject to these terms, evidence, and the insurer’s conditions.
Any claim must be supported by reasonable evidence of ownership, value, and loss. You should inspect items as soon as reasonably possible after delivery and report any shortage, visible damage, or apparent mishandling without delay. We may ask for photographs, invoices, serial numbers, repair estimates, or other proof. Failure to report damage promptly may make it harder to investigate the issue and may affect the outcome of the claim where delay prejudices our ability to assess the matter fairly.
Where a claim is accepted, we may choose to repair the item, pay the reasonable cost of repair, provide a replacement of equivalent type and age, or agree another fair remedy. Any payment made in settlement of a claim will reflect depreciation, wear, condition, and other relevant factors. A claim does not entitle the customer to withhold payment for unrelated services that were properly delivered. All claims are subject to any mandatory rights under UK law and any applicable policy terms.
Governing Law
These terms, and any dispute or claim arising from them, are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, any mandatory consumer protections that apply in your jurisdiction will still be respected where relevant. The parties agree that the courts of England and Wales will have jurisdiction over disputes, except where consumer law provides otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will usually apply to that booking unless a change is required by law or agreed otherwise in writing. Continued use of our removals service after an update is accepted will be treated as acceptance of the revised terms for future bookings. It is the customer’s responsibility to review the applicable terms before confirming a new job.
By proceeding with a booking for removals Catford, Catford removals, or any similar household moving service, you confirm that you have read, understood, and accepted these terms and conditions. They are intended to provide clear expectations for both sides and to support a safe, lawful, and efficient moving process. If any wording is unclear, the customer should seek clarification before confirming the booking, since confirmation indicates agreement to the service conditions set out above.